CASE STUDY
Saving time while improving outcomes
Customer: GPS and Track
GOALS
Optimise the renewal process to increase customer retention and renewal rates
Free sales teams to focus on upsell, cross‑sell, and new business opportunities
OVERVIEW
Size of customer: SMB
Go to market: Direct to Customer
Primary market: USA
Corporate System: Proprietary software and Quickbooks
Key issues:
1. Manual renewals took time & limited growth
2. Delivering a personalised renewals experience was limited at scale
Renewtrak replaced repetitive, time consuming and manual renewal work with an automated process that is scalable, efficient and personalized.
Our renewals have increased from about 20% of working devices renewed to 50% of working devices renewed. I feel like my requests get answered promptly and it truly does feel like I have a whole team dedicated.
Farrah, Head of Renewals
GPS and Track
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